Refund & Returns Policy — Royal Rest Interiors
At Royal Rest Interiors, we take immense pride in the artisan craftsmanship of every handcrafted bed and divan base we build. Your complete satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a transparent 30-day returns policy in accordance with UK Consumer Rights.
1. 30-Day Return Window
You have 30 calendar days from the date your furniture is delivered to request a return or exchange.
To be eligible for a standard return:
• The item must be unused, in the same pristine condition that you received it, and in its original packaging.
• Mattresses must remain sealed in their original protective hygiene plastic wrapping due to UK Health & Hygiene regulations.
• You must provide proof of purchase or order confirmation number.
2. Made-to-Order & Bespoke Furniture
Because all Royal Rest bed frames and divan bases are individually upholstered to your exact bespoke specifications (choice of size, fabric texture, colour shade, and drawer configuration):
• Cancellations: You may amend or cancel your order free of charge within 24 hours of placing it. After 24 hours, timber frame preparation and fabric cutting begin.
• If you decide to return a bespoke bed due to a change of mind after delivery, a standard collection fee of £49 will be deducted from your refund to cover two-man courier collection costs.
3. Damaged in Transit or Manufacturing Faults
Every Royal Rest bed undergoes strict quality assurance before dispatch. In the unlikely event that an item arrives damaged or with a defect:
1. Please inspect your delivery upon arrival with the courier.
2. If any transit damage is visible, notify us within 48 hours at info@royalrestinteriors.com with clear photographs of the issue.
3. We will immediately arrange a free replacement part, repair, or full exchange at zero additional cost to you.
4. How to Initiate a Return
1. Email our dedicated UK support team at info@royalrestinteriors.com with your Order Number and reason for return.
2. Our customer service team will review your request within 24 hours and arrange a convenient collection date with our specialist two-man furniture logistics partner.
3. Once your returned item is received and inspected at our workshop, your refund will be processed back to your original payment method within 3 to 5 business days.
Contact Information
Email: info@royalrestinteriors.com
Website: https://royalrestinteriors.com
Operating Hours: Monday – Saturday: 9:00 AM – 6:00 PM GMT